FAQ\’s

Shopping Basics

 

“Hot-fix” refers to elements with heat-activated glue that bonds to fabric when heat and pressure are applied. The resulting designs go by various names: heat transfer, hot-fix transfer, rhinestone heat transfer, rhinestone motif, or crystal transfer.

AILI Garments offers a wide range of decorative elements for transfers and custom designs, including:

  • Swarovski Crystals

  • DMC Stones

  • Lead-free Stones

  • Korean Stones

  • Rhinestuds

  • Nail Heads (round & shaped)

  • Antique Metal Studs (round & shaped)

  • Half-Round Studs

  • Epoxy Faceted Elements

  • Pyramids, Glitter, Sequins

  • Heat Transfer Tape & Templates

  • Custom Patches (embroidered, felt, chenille)

Swarovski is a premium precision-cut crystal glass brand from Austria, known for its brilliance and quality. These crystals are more vibrant and luxurious compared to standard Korean rhinestones, and priced accordingly.

Rhinestuds are metallic studs cut to resemble the facets of a crystal or rhinestone, offering a sparkling effect with a different texture and a more cost-effective option.

  • Rhinestones: Made from glass, shiny, and widely used.

  • Rhinestuds: Metallic, rhinestone-shaped, lower sparkle, more affordable.

  • Swarovski Crystals: Highest brilliance and precision-cut; premium option with a wide color range.

With proper application and care, our hot-fix transfers can last the life of the garment.

There is no setup fee for designs meeting our Minimum Order Quantity (MOQ). Pricing depends on:

  • Quantity

  • Type and color of stones

  • Number of different materials used

  • Shipping fees are calculated separately

Payments

Yes, AILI Garments accepts all major international credit and debit cards.

For international orders, no sales tax is applied. Domestic orders may include VAT where applicable.

For stock designs: provide the item number.
For custom designs: send us the artwork (PDF, JPEG, AI, CDR), size, placement (chest, back, etc.), color/material preference, and quantity. Quotes are based on these and do not include shipping unless specified. Discounts apply to large orders.

Shipping & Returns

  • Design + Quotation: 24–48 hours

  • Production: ~3 business days (for standard orders)

Yes:

  • Stock designs: minimum 6 pieces per design

  • Custom designs: minimum 12 pieces per design
    Larger quantities receive better discounts.

No. All design and production work is completed in-house at AILI Garments, ensuring full quality control and brand consistency. We have our own registered factory.

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Intellectual Property

AILI Garments values and respects intellectual property rights. We take great care to avoid any unauthorized use of trademarks, logos, or copyrighted content.

  • We respond promptly to infringement claims.

  • If you provide artwork containing logos or branded material, we assume you’ve obtained proper usage rights.

  • We may request written confirmation of your permission to use such material.

  • We reserve the right to refuse or modify any order that may breach legal or ethical standards.

For complaints regarding IP rights, please contact:
📧 roger@lchotfix.com

Contact

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